Why doesn't the Sighthound software see the license I just purchased?
You must log into the Sighthound application with the same user ID and password you use for the Sighthound account you used to buy the license. Otherwise the desktop application doesn't know you purchased a license. To fix, go to Help -> Show License Information in the application, right click on the dog logo and select 'Disconnect my account'. Close the program and log back in using your Sighthound account credentials.
If I have a Basic License and want to upgrade to a Pro version, can I get a credit for the price I paid for the Basic version?
No. Computer vision is not perfect, and most of the time the human eye and brain are better at determining what is being seen than a camera and software are. However, computer vision is better than simple motion detectors, which have no means of knowing what caused the motion.
Does Sighthound Video work with IP cameras that are not on the pre-configured list?
Yes, most of the time. Select “Other IP Camera” from the drop down and enter the IP stream info, usually found in the camera manual (more details here). A few cameras only stream to their own cloud services and cannot be used with third party software.
I paid with a Paypal eCheck and didn’t get my license yet.
Paypal doesn’t release eCheck payments to merchants for about a week. Please use a credit card or funds in your Paypal account for an immediate purchase.
How do I set up remote access?
It should take under a minute. Look under Options and select the Remote Access tab. See this article for details.
Sighthound is showing me three IP addresses in the Remote Access set up tab. Which one do I use?
Use localhost to run a web browser on the same machine as the software, Internal IP address to run a smart device or web browser on the same wi-fi network as the computer and cameras, and External IP Address to view your system while away from your own wi-fi network, such as on a cellphone, from a hotel, or from work.
Will my Vitamin D license work with Sighthound Video?
No, you will need to purchase a Sighthound Video license to run the Basic or Pro versions of Sighthound Video.
Can I use multiple USB webcams, as opposed to IP cameras?
The Sighthound Video Pro license runs multiple cameras. However the USB controllers of many computers cannot handle the load of video streaming from multiple webcams. Once you want multiple cameras, consider using IP cameras instead of USB cams.
Does Sighthound Video have audio?
Yes, Sighthound Video versions 4.0 and higher support audio.
Can individuals buy Sighthound Sentry?
No. Sighthound Sentry is licensed to OEM manufacturers for them to integrate into their products and services. Home and business owners can download and use Sighthound Video.
Does Sighthound Video support ONVIF?
Yes. Sighthound supports the detection and configuration of ONVIF compatible cameras. Read more about Sighthound and ONVIF.
Does my home video go to your cloud servers?
No. Our Cloud service is a developer API and has no connection to Sighthound Video which runs on your computer.
Do Sighthound Video licenses expire?
No. Licenses are forever. Support expires after 12 months, but you have the option to renew to get free upgrades and tech help.
I own SV 3.x. Do I need to pay again for SV 4.0?
No. If your support subscription is current you can upgrade at no charge. Even if your support has expired, you can pay to bring it up to date, which should cost much less.
Will it work on my computer?
Sighthound works on Mac OS 10.10 and later, Windows 7, 8, and 10.
Will it work with my camera?
Sighthound works on any IP camera or webcam with an accessible video feed. This means most cameras – here’s a list.
Is there an Enterprise version?
In development. If you have a large number of cameras and would be interested in giving input to the product release, e-mail us at firstname.lastname@example.org.
Why would I upgrade to the Basic or Pro versions?
More cameras, HD video, additional responses, and a 12 month subscription to major version upgrades and e-mail support.
What does the free version have?
Low resolution, one camera, local storage.
Does it work at night?
Yes, if you have an IR camera that can capture images at night.
How much disk space do I need?
There is no quick answer to that, as it depends on resolution settings on your cameras and how many cameras you are running. Figure you need 50GB of disk space to start, and then look at this page for hardware requirements.
What if I buy it and am not happy?
The first step is downloading and trying the free version. Make sure it does what it says on the tin. If you have trouble check out the Support page, the Reference Guide, and if you’ve paid for Support e-mail us. If we can’t get it working for you within 30 days of your purchase we’ll give your money back.
Did you write all this yourself?
Thanks for asking – we have some others we’d like to credit. Take a look at this page, which includes open source credits.
How do I access the Sighthound cloud developer API?