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How to access an unsupported camera

Inquire about an unsupported model or post your own success.

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ryan
 
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How to access an unsupported camera

by ryan » Sun Sep 12, 2010 4:18 pm

If your camera is not currently listed in the Sighthound Video setup configuration the following post can help you locate the information needed to get things running.

What info does Sighthound Video need?

In order to monitor a camera Sighthound Video needs a URL to it's video stream. Unfortunately nearly every camera has a unique URL and manufacturers rarely publish this information.

If I go to my camera's webpage at <address> I can see the video. Will this work with Sighthound Video?

No. The web server embedded in IP cameras used to view the settings and video stream has special internal access methods. Sighthound Video needs a direct path to the video stream, not to the webpage. Rather than ending in ".html" the video stream will often end with ".cgi", ".asf", ".mjpeg", ".mp4", or others. Often they will also be followed by a "?" and a long series of extra arguments. Some example video stream URLS are:

  • http://<camera ip>/video.mp4
  • http://<camera ip>/cgi/mjpg/mjpg.cgi
  • http://<camera ip>/videostream.asf?resolution=8&rate=6

I think I have the correct URL, but it isn't working in Sighthound Video.

If you think that you have the video stream URL but it isn't working in Sighthound Video, try opening it with a media player such as Quicktime or VLC. If it works in a media player but not in Sighthound Video, you might have found a bug! Make a new post and let us know. If the URL doesn't work in Sighthound Video or in any media players it probably isn't correct.

How do I find the video stream URL?

There isn't a foolproof method for this, but the following is a good set of steps:

  • Check this post - This is where we maintain a list of all user reported URLs that have not yet been added to the application.
  • Look in the manual - Although rare, some camera manuals will provide the URL needed to access the video stream from third party software.
  • Google/Bing/Yahoo - Other people have likely been in the same position as you, trying to access their camera's video feed. Try searching for "My camera model video path", or "my camera model vlc quicktime" and see what comes up.
  • Contact the manufacturer - While many manufacturers are reluctant to provide this information, some are more than happy to. It's always worth sending an email to their support address.
  • Post on this forum - Make a new post with your camera model in the title. Somebody might have already gotten it working and not posted yet, or somebody else might have more luck searching than you did.

I found the URL and my camera is working in Sighthound Video. Now what?

Congratulations! It would be wonderful if you could take a moment and make a post with your camera model and the URL you used. We'll be sure to add it to a future version of Sighthound Video. If your camera supports UPnP (it shows up in the "My camera is in the list below" screen of the Camera Setup dialog) it would also be great if you could provide the "Model name" text that appears when the camera is selected. This will enable us to automatically select the appropriate setup information rather than presenting the full camera type list.

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jonnyking
 
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Re: How to access an unsupported camera

by jonnyking » Mon Oct 10, 2016 9:37 pm

To address this issue below. I have had a lot of luck finding the video source by logging into the camera webpage then clicking and dragging the actual video feed to a new window, this will generate a new url that SightHound can use. So far this has worked for three separate brands of camera's.

ryan wrote:If I go to my camera's webpage at <address> I can see the video. Will this work with Sighthound Video?

No. The web server embedded in IP cameras used to view the settings and video stream has special internal access methods. Sighthound Video needs a direct path to the video stream, not to the webpage. Rather than ending in ".html" the video stream will often end with ".cgi", ".asf", ".mjpeg", ".mp4", or others. Often they will also be followed by a "?" and a long series of extra arguments. Some example video stream URLS are:

http://<camera ip>/video.mp4
http://<camera ip>/cgi/mjpg/mjpg.cgi
http://<camera ip>/videostream.asf?resolution=8&rate=6

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jmacook
 
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Re: How to access an unsupported camera

by jmacook » Sat Jun 17, 2017 7:05 pm

Hello Ryan,

I follow your instructions unfortunately that did not work for me. For the record, I have a Foscam FI9821P v.2. Any other ideas that you can help me? My camera isn't listed as a supported camera in Sighthound Video. I tried the other suggestions below from this post but no such luck.

http://<camera ip>/video.mp4
http://<camera ip>/cgi/mjpg/mjpg.cgi
http://<camera ip>/videostream.asf?resolution=8&rate=6

Thanks,

Joe

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jmacook
 
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Re: How to access an unsupported camera

by jmacook » Sat Jun 17, 2017 7:19 pm

My apology my response above was for JonnyKing on his post.

Thanks,

Joe

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ryan
 
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Re: How to access an unsupported camera

by ryan » Sun Jun 18, 2017 1:00 pm

The FI9821P should work with either the "FI9821W" setting or the "Foscam (other MJPEG - type B)" settings. The first uses rtsp and h264, the second uses http and mjpeg. For the h264 setting if you've changed the port from the default of 88 for rtsp streaming you'll need to update that as well.
Learn more about Sighthound Video in our support pages - Reference Guide | All Articles
Are you a developer? Check out our cloud APIs - Demo | Docs

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jmacook
 
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Re: How to access an unsupported camera

by jmacook » Sun Jun 18, 2017 8:45 pm

Hello Ryan,

Thanks for the response back. After doing some Google search, I came across this article http://www.foscam.com/Faqs/view/id/81.html and that is how I got it to work. I hope the link will be helpful for others.


Regards,


J

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kokenge
 
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Re: How to access an unsupported camera

by kokenge » Mon Jul 03, 2017 3:55 pm

jmacook wrote:Hello Ryan,

Thanks for the response back. After doing some Google search, I came across this article http://www.foscam.com/Faqs/view/id/81.html and that is how I got it to work. I hope the link will be helpful for others.


Regards,


J


Hello, the link above does not work. I have a 9821P and am having difficulty getting Sighthound to connect. Has anyone gotten it to work ?

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ryan
 
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Re: How to access an unsupported camera

by ryan » Mon Jul 03, 2017 5:32 pm

I found a cached version of that page but it appears to be talking about something unrelated. I've responded to your other post here.
Learn more about Sighthound Video in our support pages - Reference Guide | All Articles
Are you a developer? Check out our cloud APIs - Demo | Docs

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jmacook
 
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Re: How to access an unsupported camera

by jmacook » Mon Jul 03, 2017 8:24 pm

Hello Kokenge,

At the time when I google that article, the link did work for me. Somehow, when you click that link, it is redirecting you to their foscammall.com site now. I am sorry.

Here's how I got my fi9821P to work going from memory. Once I enter those settings, SightHound was able to connect to the camera.

In Sighthound edit your camera settings.

1) Camera Type: Network (IP) Camera
2) Manufacturer: Foscam
3) Camera Type: Foscam (other H264)
4) RTSP Port: 88

Good luck,

Joe

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jmacook
 
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Re: How to access an unsupported camera

by jmacook » Mon Jul 03, 2017 8:58 pm

Kokenge,

I forgot to mention that you might want to set your camera to use a static IP address. You will also need to enter the credentials that you use to login to the camera when you set up the camera initially. Post back if it does not work after my setting suggestions and I will try to help further.


Thanks,

Joe

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