Support Center

Viewing and recording live video

How do I add a timestamp?

Add timestamps to exported clips 1) Select the clip or clips you wish to export, and select Tools > Export clip(s), or right-click the clips and...

My camera is on but not recording

In the Monitor view, “On” means that Sighthound Video will record video from that camera if: The rule is enabled (the check box next to the rule is...

My camera keeps dropping the connection to the network

If you are able to successfully connect your camera, but occasionally see "Connecting" or "Could not connect," then your camera may be losing its...

"Could not connect" error, or stays in the "Connecting..." state when trying to view my camera

If Sighthound Video cannot communicate with your camera, this text appears in the Monitor view video pane: "Could not connect. We will keep trying....

The video is jerky ("a low frame rate was detected on this camera")

You may have noticed that the video motion is not smooth, and seems to get stuck on frames in a jerky motion. Or you may have seen an alert icon in...

My webcam video is washed out

Webcams are typically optimized for indoor use, and can appear washed out when pointed outside. There are brightness and contrast settings that may...

My Panasonic camera consistently drops video at regular intervals

If you have a Panasonic Camera (like a BL-C20 or BL-C30) and are seeing a very consistent drop in video at consistent time periods (e.g., every...

How do I record audio?

Sighthound Video 4.X versions and higher only    Sighthound Video can record and play back audio from cameras that use the AAC codec.  If your camera...