Support Center

Resources

What if I forgot my password?

Go to https://www.sighthound.com/account/ Click the link next to Forgot password? Sighthound will send you an email with a link to reset your...

How do I associate my existing license with my new Sighthound account?

For most users this process should happen automatically when you sign in to the application. If it does not you should be able to do so below. If you...

Setting up Sighthound Video with An Installed Onvif Camera

If you have not yet set up an account or activated your license please read the following articles before proceeding: How do I create a Sighthound...

How do I purchase a new license?

Select Show License Information in the Help menu Click Purchase New License Select Purchase for the desired edition and complete the transaction in...

What's the difference between editions?

Note: 12 months of email support and upgrades are included in the price. Optional 12 month renewal terms for the upgrades & email support cost...

Setting up a New Network Camera (Manual)

Use these instructions if the standard setup steps have not worked, or you got your camera to work but it has stopped working, and you are...

Setting up Sighthound Video with An Installed Network Camera

If you have not yet set up an account or activated your license please read the following articles before proceeding: How do I create a Sighthound...

Performance issues: warning icons in the Monitor View

If your network or computer have performance issues, you will see this icon under the video pane of one or your cameras:  This icon can mean one of...

Setting up with a USB Webcam

If you have not yet set up an account or activated your license please read the following articles before proceeding: How do I create a Sighthound...

Manual Network Camera Setup

If your camera does not appear in the list of automatically detected cameras, you need to manually input the camera settings. This section walks you...

Confirming Your Network Configuration

Why this matters Some networks are divided into separate sub-networks ("subnets"), for efficiency or security purposes. If your camera is on a...

Specifications

Video clip rules Detect people or unknown moving objects Determine if an object is: Inside or outside a region Entering or exiting a region On top...