Support Center

Installation and setup

System Requirements

Video recognition requires intensive processing by your computer. The minimum requirements for a single camera at QVGA are: Windows 64 bit Windows 7...

How do I activate my license?

Activating your license ‚ÄčLaunch Sighthound Video. If this is your first time running Sighthound Video you will be prompted to activate a license...

What is the trial and what happens when it ends?

New users receive a 14 day trial of our Pro Edition license. When the trial ends your license will be replaced with a Starter Edition license and the...

Can I move my license to another computer?

If you activate a license on a new computer without first unlinking it you will not be able to transfer it back to the original computer. Skip ahead...

How do I find the IP address of my camera?

The IP address is like a phone number that your computer uses to talk to devices attached to the network. A few options to find this are: The setup...

My camera does not appear in the list of devices connected to my network

If you are setting up or editing the settings for your camera, the camera should appear in the list on the above screen. If it does not, some...

Problems setting up specific cameras

Network (IP) cameras Arecont  Unfortunately, despite searching the Internet and contacting the camera's manufacturer, Sighthound Video has been...