Support Center

Frequently Asked Questions

How do I add a timestamp?

Add timestamps to exported clips 1) Select the clip or clips you wish to export, and select Tools > Export clip(s), or right-click the clips and...

How do I activate my license?

Activating your license ​Launch Sighthound Video. If this is your first time running Sighthound Video you will be prompted to activate a license...

Managing Your Video

This section describes how long video is saved, how to manage disk space, and how video clips are divided up. You can access settings to manage your...

What cameras can I use?

Sighthound Video supports virtually any IP camera or webcam. A description of camera types, as well as a list of pre-configured IP cameras can be...

How to enable remote access

This article covers the following topics: Enabling Remote Access How to access using other devices in my network How to access using devices outside...

Why would I upgrade to the Basic or Pro versions?

More cameras, HD video, additional responses, and a 12 month subscription to major version upgrades and e-mail support.

What if I buy it and am not happy?

The first step is downloading and trying the free version. Make sure it does what it says on the tin. If you have trouble check out the Support page...

How much disk space do I need?

There is no quick answer to that, as it depends on resolution settings on your cameras and how many cameras you are running. Figure you need 50GB of...

What does the free version have?

Lower resolution, one camera, local storage.

Is there an Enterprise version of Sighthound Video?

In development. If you have a large number of cameras and would be interested in giving input to the product release, e-mail us at enterprise@...

I paid with a Paypal eCheck and didn’t get my license yet.

Paypal doesn’t release eCheck payments to merchants for about a week. Please use a credit card or funds in your Paypal account for an immediate...

Does Sighthound Video work with IP cameras that are not on the pre-configured list?

Yes, most of the time. Select “Other IP Camera” from the drop down and enter the IP stream info, usually found in the camera manual (more details ...

Is person detection 100% accurate?

No. Computer vision is not perfect, and most of the time the human eye and brain are better at determining what is being seen than a camera and...

Why doesn't the Sighthound software see the license I just purchased?

You must log into the Sighthound application with the same user ID and password you use for the Sighthound account you used to buy the license....

I own SV 4.x. Do I need to pay again for SV 5.x?

No. If your support subscription is current you can upgrade at no charge. Even if your support has expired, you can pay to bring it up to date, which...

Do Sighthound Video licenses expire?

No. Licenses are forever. Support expires after 12 months, but you have the option to renew to get free upgrades and tech help.

Does my home video go to your cloud servers?

No. Our Cloud service is a developer API and has no connection to Sighthound Video which runs on your computer.

Does Sighthound Video support ONVIF?

Yes. Sighthound supports the detection and configuration of ONVIF compatible cameras. Read more about Sighthound and ONVIF.

Does Sighthound Video have audio?

Yes, Sighthound Video versions 4.0 and higher support audio.

Can I use multiple USB webcams, as opposed to IP cameras?

The Sighthound Video Pro license runs multiple cameras. However the USB controllers of many computers cannot handle the load of video streaming from...

Sighthound is showing me three IP addresses in the Remote Access set up tab. Which one do I use?

Use localhost to run a web browser on the same machine as the software, Internal IP address to run a smart device or web browser on the same wi-fi...

How to upgrade from basic to pro

If you have a Basic Edition of Sighthound Video, you can purchase an upgrade to the Pro Edition at a discount receiving credit for your basic...