Support Center

The cameras are recording but the application won't open

Mar 09, 2017

If you are unable to launch the Sighthound Video application, but it appears that the background processes running the cameras are operating, it may be because of a bug with the auto-updater functionality. This may occur if the date and time settings of your computer are temporarily set in the future (for example if you have problems with the Windows Internet Time option).

To fix the problem, delete a file called "Gui Prefs.pkl." This file is located at the top level of the Sighthound Video folder, found here:

  • On Win 7 and newer, go to C:\Users\<your user name>\AppData\Local\Sighthound Video\Gui Prefs.pkl.
  • On Mac OS go to /Users/<your user name>/Library/Application Support/Sighthound Video/Gui Prefs.pkl.

A few minor preferences are reset (e.g., whether you want to have boxes around objects show in the Search view), but your video should be unaffected.