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ALPR "loading data..." issue

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trauts14
 
Posts: 4
Joined: Tue May 30, 2017 2:36 pm

ALPR "loading data..." issue

by trauts14 » Sun Mar 22, 2020 12:23 pm

My ALPR dashboard continuously shows, "data loading" on the 3 sections. Where should I start troubleshooting? When I tested my RTSP stream via VLC Player, all is well. I am not sure how to determine if the issue is a config error, or cam placement error. No plates have been captured yet, and I am not sure how to confirm Sighthound ALPR is getting good data from the cam. I am using the free version by the way. Pic attached.
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JStafford
 
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Joined: Wed Mar 11, 2020 2:34 pm

Re: ALPR "loading data..." issue

by JStafford » Thu Apr 02, 2020 3:39 pm

Hello,

Can you please submit a ticket by contacting us as at support@sighthound.com. This way we can provide further troubleshooting. https://www.sighthound.com/support/

Kind Regards,

Jourdin S

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trauts14
 
Posts: 4
Joined: Tue May 30, 2017 2:36 pm

Re: ALPR "loading data..." issue

by trauts14 » Thu Apr 02, 2020 3:50 pm

Thank you, although i am not a paying customer.


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