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"error signing you in"

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gdossantos
 
Posts: 1
Joined: Fri Jan 17, 2020 12:33 pm

"error signing you in"

by gdossantos » Fri Jan 17, 2020 12:56 pm

Hello,

Softwares works fine on macos but when I try to log in my windows box, I got message "There was an error signing you in. Please verify your email address and password and try again." I'm one hundred per cent sure password is the right one (so does email address)
Why wouldn't it let me in ?

Thanks

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Kbond
 
Posts: 193
Joined: Wed Nov 15, 2017 5:51 pm

Re: "error signing you in"

by Kbond » Wed Jan 22, 2020 2:49 pm

Hello,

Thank you for reaching out. We have not received any other issues with logging in. It could be a bad install of Sighthound Video. You can try uninstalling and then reinstalling it. If that doesn't fix this issue, I would try going to the link below and resetting your password and trying again:

https://www.sighthound.com/account/#/forgot-password

Please let us know if either of those helped. We will be standing by, thank you!


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