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In License Information what does Can Activate mean?

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markpoyser
 
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Joined: Tue Feb 19, 2019 1:48 pm

In License Information what does Can Activate mean?

by markpoyser » Tue Feb 19, 2019 2:10 pm

On my screen I see two line entries, one for a product purchased November 2017 (which I renewed support for today) and another for a product purchased May 2018.
In the Can Activate column, the line entry for the November product reads: Active
In the Can Activate column, the line entry for the May product reads: Yes

I don't know what those two words signify. Any clarification most appreciated?

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Kbond
 
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Joined: Wed Nov 15, 2017 5:51 pm

Re: In License Information what does Can Activate mean?

by Kbond » Tue Feb 19, 2019 2:40 pm

Hello,

I will explain all of the options that might appear in this screen below:

Active - This license is currently active and running in your Sighthound Video install on this machine. You will also be able to deactivate this license using the bottom on the bottom right.
Yes - This license can be activated on this machine. Once you click this license, you will be able to click the activate button on the bottom right.
No - There is an issue with the license. Most likely due to activating the license on another machine and trying to use it on this one.

Does that help? Please let us know if you have any other questions or concerns, thank you!

Regards,
-Kevin

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markpoyser
 
Posts: 4
Joined: Tue Feb 19, 2019 1:48 pm

Re: In License Information what does Can Activate mean?

by markpoyser » Tue Feb 19, 2019 5:25 pm

Yes, that answered the question. Thank you.


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