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"Cannot connect" on Google Pixel XL3

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ManCityFC1
 
Posts: 2
Joined: Sat Jun 02, 2018 4:00 am

"Cannot connect" on Google Pixel XL3

by ManCityFC1 » Fri Jan 11, 2019 8:42 pm

I'm getting this message when I click on a clip from Android 9 that didn't happen before the last update of the app. If I have an alert, I click on it to open the video and always now get a quick flash of the video before it flashes away very fast and then disappears, and says "connect connect" [I think that's what it says, it's too quick to see the message properly].

It never did this before the last app update. Can you revert the app until you understand this issue?

I'm using a Google Pixel 3 XL unrooted or unlocked.

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Kbond
 
Posts: 151
Joined: Wed Nov 15, 2017 5:51 pm

Re: "Cannot connect" on Google Pixel XL3

by Kbond » Mon Jan 14, 2019 10:53 am

Hello,

I'm sorry to hear that you are having issues viewing the Sighthound Video app on your Google Pixel XL3. Can you please click Help > Report a Problem from Sighthound Video? That will send in your logs to us which will help us investigate the issue further. We will be standing by for those logs, thank you!

Regards,
-Kevin


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