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OK, I must have some setting wrong

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KMScott
 
Posts: 3
Joined: Mon Dec 24, 2018 8:24 pm

OK, I must have some setting wrong

by KMScott » Wed Dec 26, 2018 6:27 pm

I spent the afternoon getting 7 dlink cameras and one foscam camera working. And, they all were for a while. But now, three of the dlink cameras will not connect. Two are wireless and one is wired. Does that make any sense?

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Kbond
 
Posts: 151
Joined: Wed Nov 15, 2017 5:51 pm

Re: OK, I must have some setting wrong

by Kbond » Wed Dec 26, 2018 6:31 pm

Hello,

We are sorry you are having some issues connecting to some of your cameras. Can you please click Help > Report a Problem from within Sighthound Video? That will send us over your logs which will help us investigate further. Please be sure to say the make/model of the cameras as well as the name that was given inside of Sighthound Video.

Things that you can check now:
* Is the firmware on your cameras up to date?
* If you edit your cameras in Sighthound Video, do you have "Force TCP" enabled?
* Have you tried power cycling the cameras?

We will continue our communications from within the ticket that gets created when you send in the bug report. We will be standing by for that, thank you!

Regards,
-Kevin

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flynreelow
 
Posts: 45
Joined: Sat Feb 21, 2015 6:27 pm

Re: OK, I must have some setting wrong

by flynreelow » Thu Dec 27, 2018 9:19 pm

D Link..

Thats your problem.

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Semper Vaporo
 
Posts: 286
Joined: Sat Oct 09, 2010 11:51 am

Re: OK, I must have some setting wrong

by Semper Vaporo » Sat Dec 29, 2018 11:44 am

Try power cycling your router, also.
Semper Vaporo,


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