Close

Wicked flicker

Having trouble with Sighthound Video? Post here for help.

Moderator: Staff

no avatar
kiwideb
 
Posts: 1
Joined: Fri Dec 07, 2018 4:39 pm

Wicked flicker

by kiwideb » Tue Dec 11, 2018 1:27 pm

I've had a lot of (what I assume is called) flicker since the last update - version 5.1.7. I didn't have it before. My view is out front of the house. It's like there's a giant strobe light overhead.

User avatar
Kbond
 
Posts: 145
Joined: Wed Nov 15, 2017 5:51 pm

Re: Wicked flicker

by Kbond » Tue Dec 11, 2018 2:15 pm

Hello Debbie,

Can you please click Help > Report a Problem from Sighthound Video? This will send us your logs which will help us investigate this issue further. When sending this report, can you please tell us the make/model of the camera as well as the name that was given to the camera inside of Sighthound Video? It would also be good to have a sample video for us to actually see the issues with the videos as well. You can send that video to support by emailing support@sighthound.com. We can continue this conversation within the email thread that is created when sending the logs.

We will be standing by for your reply, thank you!

Regards,
-Kevin


Return to Technical Support
cron