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Mojave?

Having trouble with Sighthound Video? Post here for help.

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cappie
 
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Joined: Tue Oct 23, 2018 7:16 pm

Mojave?

by cappie » Tue Oct 23, 2018 7:22 pm

Just updated my iMac OS to 10.14, Mojave and now Sighthound Video can not connect to the camera (the built-in iSight). Was working fine before. Anybody else have this issue?

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Kbond
 
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Joined: Wed Nov 15, 2017 5:51 pm

Re: Mojave?

by Kbond » Wed Oct 24, 2018 10:20 am

Hello,

We are currently aware of this issue. There is something in the new OS that is blocking webcams. We have contacted Apple and trying to resolve this. Although, we do not have a timeline that we can hand off to when this will be fixed. We apologize for any inconvenience. Please feel free to contact support at support@sighthound.com if you have any other questions or concerns, thank you!

Regards,
-Kevin

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cappie
 
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Joined: Tue Oct 23, 2018 7:16 pm

Re: Mojave?

by cappie » Wed Oct 24, 2018 6:32 pm

Thanks for the info, Kevin!

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cappie
 
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Joined: Tue Oct 23, 2018 7:16 pm

Re: Mojave?

by cappie » Sun Mar 17, 2019 11:59 am

Any new info on this problem in the past 5 months? TIA.

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kgonzalez
 
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Joined: Wed Nov 29, 2017 2:34 pm

Re: Mojave?

by kgonzalez » Mon Mar 18, 2019 9:50 am

Hello @cappie,

Since the update to Mojave and it's security improvements there seems to be issues when users restart their systems and try to connect webcams and the built-in iMac/Facetime camera. We currently do not have a complete solution, but there is a workaround. I hope you find the steps below helpful.

Steps to take:

1. Turn off the cameras in SV (Sighthound Video) and close SV.

2. Navigate to SV data folder. Here is more information on how to locate Sighthound's data folder https://www.sighthound.com/support/wher ... store-data.

3. Open 'shlaunch.cfg'

4. Change backend to "false" (without quotation marks) and save the changes.

5. Restart SV and the webcams should be able to reconnect.

Please give the following steps a try.

Regards,

Kenneth


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