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Re: Black video

Technical support requests via posts here are hit or miss. Suggest you report the issue through the program (and send logs) or simply email them at support@sighthound.com. Good luck!
by tcesario
Tue Jun 25, 2019 3:47 pm
 
Forum: Technical Support
Topic: Black video
Replies: 4
Views: 240

Re: No updates, no support

I was running the OSX Beta 2 for a few days. New detection types are cool and the CPU footprint is now back down close to v5. However, it is just too unstable and would crash all the time. I sent a bunch of error logs that I hope help you guys out, but I'm switching back to v5 until Beta 3 drops.
by tcesario
Sat Jun 08, 2019 2:04 pm
 
Forum: General Discussion
Topic: No updates, no support
Replies: 60
Views: 5019

Re: Beta and H.265?

I just changed one of my feeds from H.264 to H.265 and Sighthound Beta 2 could not process it. Too bad.

-Tony
by tcesario
Wed Jun 05, 2019 8:02 pm
 
Forum: General Discussion
Topic: Beta and H.265?
Replies: 1
Views: 164

Beta and H.265?

Can the beta process H.265? Has anyone tried? If not, I'll switch one of my cameras to a H.265 stream and see.

-Tony
by tcesario
Wed Jun 05, 2019 5:22 pm
 
Forum: General Discussion
Topic: Beta and H.265?
Replies: 1
Views: 164

Re: No updates, no support

Glad to hear OSX performance has improved. I stopped using beta 1 when it loaded my CPU 2 to 2.5 times the old version. I'll be trying the beta 2 version out soon. Thanks!
by tcesario
Tue Jun 04, 2019 1:54 pm
 
Forum: General Discussion
Topic: No updates, no support
Replies: 60
Views: 5019

Re: No updates, no support

Just installed the beta and I'll spend more time with it over the next few days but two immediate things: 1. I like that I can switch back and forth between versions easily, though I'm afraid to edit my rules as it might break backwards compatibility (ie. look for cars). 2. CPU load went from 22% to...
by tcesario
Thu May 02, 2019 1:32 am
 
Forum: General Discussion
Topic: No updates, no support
Replies: 60
Views: 5019

Re: No updates, no support

Very excited. Thanks for the update, Jonathan!
by tcesario
Wed Apr 03, 2019 12:01 am
 
Forum: General Discussion
Topic: No updates, no support
Replies: 60
Views: 5019

Re: iPhone vs. iPad issue viewing clips

This issue has been fixed on my iPad with the latest app release. Thanks!
by tcesario
Wed Feb 06, 2019 12:33 am
 
Forum: Technical Support
Topic: iPhone vs. iPad issue viewing clips
Replies: 5
Views: 353

Re: iPhone vs. iPad issue viewing clips

It looks like they might be loading on the iPad (screen on right side goes black) but nothing ever happens. Yep, I worked a very similar issue with Sighthound support a few months back, and the problem had to do with a new camera I added that supported audio (my first and only with audio). When I d...
by tcesario
Wed Jan 23, 2019 11:53 am
 
Forum: Technical Support
Topic: iPhone vs. iPad issue viewing clips
Replies: 5
Views: 353

Re: Mac Mini

I think you'd be okay with 4 x 1080P at 15FPS, but please try it with the trial first to make sure.

New Mac Minis announced today as well. Can't wait to upgrade!
by tcesario
Tue Oct 30, 2018 2:55 pm
 
Forum: Technical Support
Topic: Mac Mini
Replies: 6
Views: 286
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