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Re: why is remote access still so glacially slow?

You should see the best results using "Original" quality setting for both clips and live stream. Also, please make sure that "Enable live stream fast start" checkox is checked. If after changing the configuration to use those values (and performing the full software restart, to b...
by sv_alex
Fri Mar 02, 2018 2:11 pm
 
Forum: General Discussion
Topic: why is remote access still so glacially slow?
Replies: 7
Views: 1389

Re: running on single board computer

Unfortunately, computational requirements of SV are much higher than a single board computer will offer. While we encourage all and any experiments, this is not something we would recommend for operational deployment.
by sv_alex
Tue Jan 30, 2018 11:33 am
 
Forum: General Discussion
Topic: running on single board computer
Replies: 2
Views: 674

Re: 99% CPU usage

Hey switz, Glad things are working out for you. Good call on Hikvision -- one of the most stable brands in our experience. To answer your questions: 1) Downloaded clips will always be H264. Most modern OSs should be able to play it without installing additional software, though we are partial to usi...
by sv_alex
Tue Jan 16, 2018 12:16 pm
 
Forum: Technical Support
Topic: 99% CPU usage
Replies: 18
Views: 2366

Re: Expanded Audio Codec Support

G711 alaw/ulaw is supported on Windows only for the moment. At this point it isn't clear whether and when this will happen for MacOS.
by sv_alex
Sat Dec 30, 2017 7:11 pm
 
Forum: Feature Requests
Topic: Expanded Audio Codec Support
Replies: 2
Views: 559

Re: Help with specs for a large-scale installation

Hi tgwp, 40-50 cameras is far from a trivial deployment, and there's much to be considered other than CPU. 2720QM is hardly a good benchmark (it barely pulls 6000 on Passmark - https://www.cpubenchmark.net/cpu.php?cpu=Intel+Core+i7-2720QM+%40+2.20GHz), but even something as mainstream as i7 4770 wou...
by sv_alex
Sat Dec 30, 2017 7:08 pm
 
Forum: General Discussion
Topic: Help with specs for a large-scale installation
Replies: 1
Views: 527

Re: Sound recording not working + how to deselect it

Hi,

SV can only record sound from IP cameras (supported codecs are AAC on Win/Mac, or a-law/u-law G711 on Windows only), not webcams, unfortunately. For IP cameras, there is an option to disable recording of the audio stream.

Best,
- Alex
by sv_alex
Thu Dec 28, 2017 11:49 am
 
Forum: Technical Support
Topic: Sound recording not working + how to deselect it
Replies: 2
Views: 429

Re: All Video (temporary) is not being saved.

Hi ropedrag, For everything you've mentioned so far, it is always best to open a support ticket via Help -> Report a problem, as anything I say here is a guesswork at best, since we don't have much context -- not even what version you're using, let alone logs and such. That being said, the behavior ...
by sv_alex
Wed Dec 27, 2017 12:38 pm
 
Forum: Technical Support
Topic: All Video (temporary) is not being saved.
Replies: 11
Views: 1270

Re: 99% CPU usage

Yes, data for all cameras needs to be stored in a single location. You could, theoretically, cheat with junctions, but that's not something I would recommend -- the headache will well outweigh the benefit. So my advice would be to do it right, and get either a single storage drive (WD Purple comes i...
by sv_alex
Wed Dec 13, 2017 12:27 pm
 
Forum: Technical Support
Topic: 99% CPU usage
Replies: 18
Views: 2366

Re: 99% CPU usage

Steve, fantastic -- that's what we want to hear. Make sure to pay attention to both your storage and network as well: 12 4K cameras put quite a bit of traffic on both.

- Alex
by sv_alex
Tue Dec 12, 2017 11:53 am
 
Forum: Technical Support
Topic: 99% CPU usage
Replies: 18
Views: 2366

Re: Camera not connecting Hikvision DS-2CD2332

Unfortunately NVR is rarely in the picture with SV setups, and I can't say I've ever seen a Hikvision NVR. That being said, NVR and any camera connected to it are distinct network devices, and each will have its own IP. You should be able to turn off the NVR entirely, and still connect to the camera...
by sv_alex
Tue Dec 12, 2017 11:50 am
 
Forum: Technical Support
Topic: Camera not connecting Hikvision DS-2CD2332
Replies: 11
Views: 3932
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