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Re: False "people" detection caused by headlights

Hello, Thank you for reaching out. We are aware that nighttime detections can be a bit of a struggle. However, if you are not wanting to detect the vehicles, you can exclude them by giving the rule a bounding box. If you want to keep the day time vehicle detections, you can create a new rule and hav...
by Kbond
Tue Mar 10, 2020 1:27 pm
 
Forum: Technical Support
Topic: False "people" detection caused by headlights
Replies: 2
Views: 169

Re: Home Mode

Hello,

These are very interesting points. I'll pass it over to our Product Manager since he will have the final say as to what features we are looking to add. Again, thank you for your feedback. We welcome any and all suggestions.
by Kbond
Tue Feb 25, 2020 11:16 am
 
Forum: Feature Requests
Topic: Home Mode
Replies: 8
Views: 954

Re: Rule Editor Thief

Hello, Thank you for your feedback. I understand where you are getting at. This would need a complete backend re-code since the Sighthound Video actually uses other methods to detect objects that wouldn't work with this. However, if the car moves even after being parked for hours, Sighthound Video w...
by Kbond
Mon Feb 24, 2020 11:58 am
 
Forum: Feature Requests
Topic: Rule Editor Thief
Replies: 6
Views: 204

Re: Results and sub folder

Hello, Thank you for reaching out and for your feedback. I am going to open an internal ticket with our Product Manager to review this feature. It is quite interesting and could potentially be very helpful to our users. Please don't hesitate to reach out if you have any other questions or concerns, ...
by Kbond
Mon Feb 24, 2020 11:26 am
 
Forum: Feature Requests
Topic: Results and sub folder
Replies: 2
Views: 180

Re: Rule Editor Thief

Hello, The image that you are seeing in the rule editor is just one of the first images that Sighthound Video has collected. It doesn't reflect anything about what that camera is seeing currently and will not affect future detections. We use it as a base that you can use to determine how you would l...
by Kbond
Sat Feb 22, 2020 10:37 pm
 
Forum: Feature Requests
Topic: Rule Editor Thief
Replies: 6
Views: 204

Re: How Do I Turn Off "Overlay Bounding Boxes on Clips"?

Hello,

Where are you seeing the bouncing boxes? In remote access or in Search View? With what you did, that should have stopped the bounding boxes in remote access. I will be standing by for your reply, thank you!
by Kbond
Sun Feb 16, 2020 6:48 pm
 
Forum: Technical Support
Topic: How Do I Turn Off "Overlay Bounding Boxes on Clips"?
Replies: 4
Views: 140

Re: How Do I Turn Off "Overlay Bounding Boxes on Clips"?

Hello,

Can you please try changing the "Clip Video Quality" to something other than Normal? Once you do that, it should make that box editable. Please let us know if that doesn't work or if you have any other questions or concerns, thank you!

-Kevin
by Kbond
Sun Feb 16, 2020 6:29 pm
 
Forum: Technical Support
Topic: How Do I Turn Off "Overlay Bounding Boxes on Clips"?
Replies: 4
Views: 140

Re: Rubbish

Hello, If you are experiencing issues, we are more than happy to investigate this for you. For important inquiries like refunds, you will need to email support directly at support@sighthound.com. If you have emailed us in the past, then most likely our reply has been sent to your spam box. We do not...
by Kbond
Fri Feb 07, 2020 11:06 am
 
Forum: General Discussion
Topic: Rubbish
Replies: 7
Views: 692

Re: Sighthound 6, no people after days, strange LAN traffic

Hello, Thank you for reaching out. I will answer your questions below: #1 This is very odd and nothing that I've seen before. Can you please send over your logs by clicking Help > Report a Problem from Sighthound Video. This will create a ticket and we can continue talking about this through that. #...
by Kbond
Wed Feb 05, 2020 11:29 am
 
Forum: Technical Support
Topic: Sighthound 6, no people after days, strange LAN traffic
Replies: 4
Views: 332

Re: Spinning beachball when network goes down

Hello, If you are seeing any issues inside of Sighthound Video, please submit a bug report by clicking Help > Report a Problem. This will be the best way for us to diagnose what is going on. We do apologize if you feel if we dismissed you. If you submit another bug report ticket, I will make sure it...
by Kbond
Fri Jan 31, 2020 11:29 am
 
Forum: Technical Support
Topic: Spinning beachball when network goes down
Replies: 5
Views: 267
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