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Re: Crash at Startup

Hello,

I'm sorry to hear you encountered this issue. Please check your email inbox as we've responded to your message to support@sighthound.com in regards to this issue.

Regards,

-Devin
by Devin
Mon Nov 20, 2017 7:00 pm
 
Forum: Technical Support
Topic: Crash at Startup
Replies: 1
Views: 497

Re: Image quality in email

Hello,

You can change the "Maximum dimensions of image attachment" to "Unlimited" in the email notification settings. These settings can be reached by clicking the "Settings" button next to the "Send an email" option in the rule editor.

Regards,

-Devin
by Devin
Wed Nov 08, 2017 6:02 pm
 
Forum: General Discussion
Topic: Image quality in email
Replies: 2
Views: 556

Re: Remote access not working with latest version?

Hi firelion, Unfortunately the OSX firewall is simply broken as far as we can tell. Our application is signed with an apple certificate - you can verify that it is signed from the command line with the command "codesign -vvv /Applications/Sighthound\ Video.app". If an application is signed...
by Devin
Tue Oct 31, 2017 10:10 pm
 
Forum: Technical Support
Topic: Remote access not working with latest version?
Replies: 12
Views: 2456

Re: Video is recorded continuously without motion

Hi N7AS, Sighthound must record all footage from your camera in order to run the algorithms and determine if there is movement or not. If you do not care about video that doesn't match your rules (no motion) then I recommend setting "Temporarily keep all video for up to:___hours" to 1 hour...
by Devin
Tue Oct 31, 2017 9:25 pm
 
Forum: General Discussion
Topic: Video is recorded continuously without motion
Replies: 3
Views: 708

Re: save trigger images to disk instead of email

Hello astrorob,

There currently isn't a way to save still images of an event to disk. This is on our list of features to consider for the future, but we have no immediate plans to add it.

Regards,

-Devin
by Devin
Tue Oct 31, 2017 9:08 pm
 
Forum: General Discussion
Topic: save trigger images to disk instead of email
Replies: 7
Views: 789

Re: Video is recorded continuously without motion

Hi N7AS, Sighthound Video has two types of data - "cache" or "temporary" video, and “saved". Sighthound Video will record ALL video for a certain amount of time, you can set this in the preferences dialog - this is the cache. After the specified period of time has passed Sig...
by Devin
Tue Oct 31, 2017 11:54 am
 
Forum: General Discussion
Topic: Video is recorded continuously without motion
Replies: 3
Views: 708

Re: Advanced computer vision features available?

Hello Dallas, Thanks for your interest in Sighthound Video. That page does show new technology we're working on, but not specifically for Sighthound Video (see other products at https://www.sighthound.com/products/). At this time Sighthound Video only detects person and non-person. Regards, -Devin
by Devin
Thu Oct 26, 2017 6:47 pm
 
Forum: General Discussion
Topic: Advanced computer vision features available?
Replies: 7
Views: 1061

Re: Here is what time stamps look like using axis camera

Hi Dallas,

Sighthound Video does have the ability to add timestamps to your clips when viewing remotely, or when exporting. See https://www.sighthound.com/support/how- ... -timestamp

Regards,

-Devin
by Devin
Thu Oct 26, 2017 5:47 pm
 
Forum: General Discussion
Topic: Here is what time stamps look like using axis camera
Replies: 3
Views: 4071

Re: all camera info/settings/etc wiped clean ??

Hello mafu, I'm sorry to hear you experienced this issue. This kind of data loss is rare to see, though is possible with sudden power loss or hardware failure. This can also happen if you move any files around in the Sighthound Video data directory (https://www.sighthound.com/support/where-does-sigh...
by Devin
Mon Oct 23, 2017 10:36 pm
 
Forum: General Discussion
Topic: all camera info/settings/etc wiped clean ??
Replies: 4
Views: 402

Re: Export videos from iOS app to camera roll

Hello leonbrag,

Thanks for your feature requests. They have been forwarded to product management to be considered for future updates.

Regards,

-Devin
by Devin
Thu Sep 28, 2017 9:27 pm
 
Forum: Feature Requests
Topic: Export videos from iOS app to camera roll
Replies: 2
Views: 588
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